Return Policy
At BijaSeeds.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item is damaged, defective, or incorrect upon arrival.
- The return request is made within 2 days of delivery.
- The item is unused, in its original packaging, and includes all accessories (if applicable).
Non-Returnable Items:
- Opened seed packets cannot be returned due to biosecurity and quality control reasons.
- Any item not in its original condition or damaged due to customer handling is not eligible for a return.
2. Return Process
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Initiate a Return:
- Email us at support@bijaseeds.com or message us on WhatsApp: +31-616144418 with your order number and issue details.
- Attach clear photos of the product if it is damaged or incorrect.
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Return Approval & Shipping Instructions:
- If your return request is approved, we will provide return instructions.
- The customer is responsible for return shipping costs, except in cases of defective or incorrect items.
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Processing Your Refund:
- Once we receive and inspect the returned item, we will process your refund within 9-12 business days.
- Refunds will be credited to the original payment method.
- Shipping fees (if any) are non-refundable.
3. Exchanges
- If you received a defective or incorrect item, we offer a free replacement at no additional cost.
- Contact us within 2 days of delivery for exchange requests.
4. Order Cancellations
- You may cancel your order before it is shipped by contacting us via email or WhatsApp.
- If your order has already been dispatched, it cannot be canceled, and you must follow the return process.
5. Contact Us
For any return or refund inquiries, feel free to reach out:
Email: support@bijaseeds.com
WhatsApp: +31-616144418
We are here to help and ensure a hassle-free experience at BijaSeeds.com!